Please read these terms carefully before using our services.
Last updated: June 2026
All bookings are subject to availability and are confirmed only upon receipt of a booking confirmation from Aurex Executive Travel. Bookings made via WhatsApp, phone, or the online form are requests until confirmed by us in writing.
All prices quoted are fixed for the agreed route and vehicle. Prices exclude VAT unless stated otherwise. Any additional stops, waiting time beyond the complimentary period, or changes to the agreed route may incur additional charges, which will be communicated in advance.
Payment is due as agreed at the time of booking. We accept card payments via Stripe, Apple Pay, Google Pay, and PayPal. Full payment is required prior to travel unless a corporate account with invoice terms is in place.
Cancellations made more than 24 hours before the scheduled pickup are eligible for a full refund. Cancellations within 24 hours may be subject to a cancellation fee of up to 50% of the journey price. No-shows are non-refundable. Amendments to bookings are subject to availability and must be notified as early as possible.
For airport arrivals, we monitor your flight in real time and adjust your pickup accordingly. Additional waiting time beyond the standard period may be chargeable.
Passengers are expected to behave in a respectful manner towards our chauffeurs and vehicles. Aurex Executive Travel reserves the right to refuse or terminate a journey where passenger conduct is deemed unacceptable. No smoking or consumption of alcohol is permitted in our vehicles unless agreed in advance.
Passengers are responsible for ensuring their luggage fits within the capacity of the booked vehicle. We are not liable for items left in our vehicles, though we will make reasonable efforts to return any found property.
Aurex Executive Travel holds full public liability insurance. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic, road closures, or airline delays. We are not liable for any consequential loss arising from a journey delay.
Any complaints should be submitted in writing to aurexexecutivetravel@gmail.com or by post to Aurex Executive Travel, 33 Angus Street, Cardiff, CF24 3LW within 7 days of the journey. We aim to respond within 5 working days.
These terms are governed by and construed in accordance with the laws of England and Wales.
For questions about these terms, contact us at aurexexecutivetravel@gmail.com.